Refund policy

Effective Date: March 8, 2026

At Luxe Magics, every product is made with care. Since most of our products are personalized, our refund and return policy differs from that of standard retail products.

1. Returns

Because our products are custom-made, we do not accept returns for:

  • Personalized or custom-made products in good condition.

  • Change of mind after placing an order.

  • Incorrect information, photos, or text provided by the customer.

  • Dissatisfaction with image quality when low-resolution images were uploaded.

  • AR Frame orders after the design preview has been approved.

Returns are accepted only if the product is damaged, defective, or incorrect due to our error.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • Registered email address or phone number

  • A clear unboxing video showing the product and packaging

  • Photos of the issue (if applicable)

After verification, we will provide either:

  • A free replacement, or

  • A full refund, depending on the situation.

3. Personalized Products

All personalized products are made specifically for you and cannot be resold.

For this reason, we cannot offer refunds or returns if:

  • You change your mind.

  • You entered incorrect personalization details.

  • You uploaded the wrong photo or artwork.

  • You are dissatisfied after approving the AR Frame preview.

Please review all personalization details carefully before placing your order.

4. AR Frame Orders

For AR Frame products:

  • A digital preview will be shared before printing.

  • Production begins only after your approval.

  • Once the preview has been approved, cancellations, returns, or refunds due to design preference are not possible.

If the final product differs from the approved preview because of our mistake, we will replace it at no additional cost.

5. Replacements

If a replacement is approved:

  • We will remake the product at no additional cost.

  • Replacement orders receive free shipping.

  • Processing and delivery timelines will be similar to those of a new order.

6. Refunds

If a refund is approved:

Prepaid Orders

  • Refunds are issued to the original payment method.

  • Processing usually takes 5–7 business days.

  • Your bank or payment provider may take additional time to reflect the amount.

Cash on Delivery (COD) Orders

  • Refunds are made via bank transfer.

  • You may be asked to provide your bank account details.

  • Refunds are generally completed within 7–10 business days after approval.

7. Order Cancellations

Orders may be cancelled only before production begins.

Cancellation may not be possible if:

  • Production has already started.

  • The AR Frame preview has already been approved.

  • The order has already been dispatched.

If your cancellation request is approved before production begins, you will receive a full refund.

8. Exchanges

We do not offer exchanges because each product is made specifically for the individual customer.

If an item is damaged, defective, or incorrect due to our error, we will provide a replacement or refund instead.

9. Items Not Eligible for Refund

Refunds or returns will not be provided for:

  • Change of mind.

  • Personalized products without manufacturing defects.

  • Incorrect personalization details submitted by the customer.

  • Low-quality uploaded images resulting in poor print quality.

  • Normal wear and tear.

  • Damage caused after delivery due to misuse, accidents, or improper care.

10. Quality Assurance

Every order is inspected before dispatch.

If we make a mistake or your order arrives damaged or defective, we will work with you to resolve the issue as quickly as possible.

11. Contact Us

For refund or replacement requests, please contact us:

Luxe Magics

📧 support@luxemagics.com

📱 +91 7207219977 (WhatsApp)

🕒 Monday – Saturday | 10:00 AM – 6:00 PM IST

Please include:

  • Order number

  • Registered email or phone number

  • Description of the issue

  • Unboxing video and photos (if applicable)

 

Yes, you can include these at the end of your Refund Policy. I'd recommend making the wording a bit more professional while keeping the friendly tone.

Frequently Asked Questions (FAQs)

Q. Can I return a personalized product if I simply don't like it?
A. Unfortunately, no. Since every personalized product is made specifically for you, we cannot accept returns due to a change of mind. However, if your order arrives damaged, defective, or we made an error, we'll gladly replace it or provide a refund.

Q. What if I approved my AR Frame preview but don't like the final product?
A. Once you approve the preview, we begin production based on the approved design. For this reason, we cannot accept returns or refunds due to a change of preference after approval. Please review your preview carefully before confirming.

Q. How long do I have to report a damaged or defective product?
A. Please report any damage or defects within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or refund.

Q. Will my shipping charges also be refunded?
A. If your order qualifies for a refund due to our error, a damaged product, or a defective item, any shipping charges paid will also be refunded where applicable. Shipping charges are generally non-refundable for cancellations or change-of-mind requests.

Q. Can I receive store credit instead of a refund?
A. Refunds are generally issued to the original payment method. If you would prefer store credit, please contact us and we'll do our best to accommodate your request where possible.

Q. What if only one item in my order is damaged?
A. If only part of your order is affected, we'll replace or refund only the damaged or incorrect item(s). The remaining items in your order are not eligible for return or refund unless they are also affected.

A Note From Us:)

We're a small team, and every order means a lot to us. We take pride in creating personalized products that help preserve your special memories.

If something goes wrong with your order, we'll work with you to resolve it as quickly and fairly as possible.

Thank you for supporting our small business.

Shiva & Sankeerthana
Luxe Magics

This version maintains a professional tone suitable for a Shopify policy page while preserving the personal touch that reflects your brand.