Refund policy

Effective Date: January 15, 2026

At Luxe Magics (www.luxemagics.com), we stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our refund policy below.

Returns and Refunds

30-Day Money-Back Guarantee

We offer a 30-day return window from the date of delivery. If you're not satisfied with your purchase, you may return eligible items for a full refund.

Eligible Items:

  • Products must be unused, in original condition, and in original packaging
  • All accessories, manuals, and documentation must be included
  • Items must not show signs of wear or damage

Non-Refundable Items:

  • Digital products or downloadable content
  • Personalized or custom-made items
  • Sale or clearance items (unless defective)
  • Gift cards

How to Request a Refund

  1. Contact our customer service team at support@luxemagics.com within 30 days of receiving your order
  2. Provide your order number and reason for return
  3. Wait for return authorization and shipping instructions
  4. Ship the item back using a trackable shipping method

Refund Processing

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item
  • Refunds will be issued to the original payment method
  • Original shipping costs are non-refundable unless the item was defective or we made an error

Return Shipping Costs:

  • Customer is responsible for return shipping costs unless the item is defective or damaged
  • We recommend using a trackable shipping service for your protection

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@luxemagics.com with photos of the issue. We will provide a prepaid return label and issue a full refund or replacement at no additional cost.

Exchanges

We currently do not offer direct exchanges.

Questions?

If you have any questions about our refund policy, please contact us at:

We're here to help ensure you have a magical shopping experience with Luxe Magics.