Terms of Service
Effective Date: March 8, 2026
Welcome to Luxe Magics (www.luxemagics.com). By using our website or placing an order, you agree to these terms. We've written them in plain English to make them easy to understand.
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1. Who We Are
Luxe Magics
- Based in Hyderabad, Telangana, India
- Email: hello@luxemagics.com
- Phone: +91 7207219977
We're a small business run by two cousins, creating personalized products to help you preserve your memories.
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2. What You're Agreeing To
By using this website or placing an order, you agree to:
- Provide accurate information (name, address, email, phone)
- Use the site lawfully and respectfully
- Pay for what you order
- Follow our policies (shipping, refund, privacy)
- Be at least 18 years old (or have parental consent)
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3. Orders & Payment
Placing an Order
- All orders are subject to acceptance by us
- We reserve the right to refuse or cancel orders for any reason (suspicious activity, pricing errors, out of stock, etc.)
- Order confirmation email does NOT guarantee acceptance - it's just acknowledgment
Pricing
- All prices are in Indian Rupees (₹)
- Prices are subject to change without notice
The price at - checkout is what you pay (no hidden charges except shipping if under ₹499)We're not responsible for pricing errors - if we catch one, we'll contact you before proceeding
Payment Methods
We accept:
- Credit/Debit cards
- UPI
- Net Banking
- Cash on Delivery (COD) - partial, on select orders
Payment processing:
- Payments are processed securely through our payment gateway
- We don't store your card details
- For COD orders, partial payment may be required upfront
Failed Payments
- If payment fails, your order won't be processed
- Multiple failed payment attempts may result in order cancellation
- Contact your bank if payment issues persist
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4. Custom/Personalized Products
Your Responsibilities
When ordering personalized products:
- You must own the rights to any photos, text, or designs you upload
- You're responsible for ensuring content doesn't violate copyrights, trademarks, or other rights
- You confirm content is appropriate and doesn't violate any laws
- You're responsible for spelling, text accuracy, and photo quality
Our Rights
- We reserve the right to refuse orders with inappropriate content
- We may reject content that violates copyright/trademark
- We're not responsible for how your uploaded photos print (if quality is poor)
No Returns
- Custom/personalized products cannot be returned unless damaged or defective
- Once you approve an AR frame preview, we cannot accept returns for "change of mind"
- See our [Refund Policy](/pages/refund-policy) for full details
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5. Intellectual Property
Our Content
- All website content (text, images, logos, designs) belongs to Luxe Magics
- You cannot copy, reproduce, distribute, or use our content without permission
- Our brand name "Luxe Magics" and logo are our property
Your Content
- You retain ownership of photos/content you upload
- By uploading, you grant us license to use it solely for creating your product
- We won't use your photos for marketing without explicit permission
Fan Art & Inspired Designs
- Some products feature fan art or designs inspired by popular culture
- These are original artistic interpretations
- We don't claim ownership of any trademarked properties
- If you're a rights holder with concerns, contact us at hello@luxemagics.com
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6. Shipping & Delivery
- See our Shipping Policy for full details
- Delivery times are estimates, not guarantees
- We're not responsible for delays caused by couriers, weather, or other events beyond our control
- Risk of loss passes to you upon delivery
- You're responsible for providing accurate shipping address
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7. Returns, Refunds & Replacements
- See our [Refund Policy](/pages/refund-policy) for full details
- Damaged items: Report within 7 days with video proof
- Our error: We'll replace or refund at no cost
- Custom items: No returns unless damaged/defective
- Refund timeline: 5-7 business days for prepaid, 7-10 for COD
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8. Limitation of Liability
We're a small team doing our best. Here's the legal stuff:
What We're Not Liable For
We're not responsible for:
- Indirect, consequential, or incidental damages
- Lost profits or business opportunities
- Delays beyond our control (courier issues, natural disasters, etc.)
- Issues caused by incorrect information you provided
- How your photos print if you uploaded poor quality images
- Copyright violations from content you uploaded
Maximum Liability
- Our maximum liability is limited to the amount you paid for your order
- This applies to any claim, whether contract, tort, or otherwise
No Warranties
- Products are provided "as is"
- We make no warranties beyond our quality guarantee
- We're not liable for normal wear and tear
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9. Privacy & Data
What We Collect
- Name, email, phone, shipping address
- Order history
- Payment information (processed securely, not stored by us)
- Photos/content you upload for products
How We Use It
- To fulfill your order
- To communicate about your order
- To improve our products/service
- We will NEVER sell your data to third parties
Your Rights
- You can request deletion of your data
- You can opt out of marketing emails
- Contact us at hello@luxemagics.com for data requests
For full details, see our Privacy Policy
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10. User Conduct
When using our website, you agree NOT to:
- Use the site for illegal purposes
- Upload inappropriate, offensive, or copyrighted content
- Attempt to hack, disrupt, or damage the site
- Create fake accounts or impersonate others
- Scrape or copy our content
- Harass our team via email/phone/WhatsApp
Violation may result in: Order cancellation, account suspension, or legal action
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11. Disputes & Governing Law
Governing Law
- These terms are governed by the laws of India
- Disputes are subject to the jurisdiction of courts in Hyderabad, Telangana
Dispute Resolution
If you have an issue:
- Contact us first: hello@luxemagics.com or WhatsApp +91 7207219977
- We'll try to resolve it within 7 business days
- If unresolved: We can try mediation before legal action. We're reasonable people. Most issues can be worked out through conversation.
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12. Modifications to Terms
We May Update These Terms
- We reserve the right to modify these terms at any time
- Changes will be posted on this page with updated date
- Continued use of the site after changes means you accept them
- Major changes will be communicated via email when possible
Last updated: March 8, 2026
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13. Account Registration (If Applicable)
If you create an account:
- You're responsible for maintaining password security
- You're responsible for all activity under your account
- You must be 18+ or have parental consent
- We may suspend/delete accounts that violate terms
- Don't share your account credentials
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14. Promotional Codes & Discounts
- Promo codes are subject to terms and expiration dates
- Cannot be combined unless explicitly stated
- One code per order unless specified
- We reserve the right to cancel codes at any time
- Codes are non-transferable
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15. Force Majeure
We're not liable for delays or failures caused by events beyond our control:
- Natural disasters (floods, earthquakes, etc.)
- Pandemics or health emergencies
- War, riots, or civil unrest
- Government actions or restrictions
- Power outages or internet failures
- Strikes or labour disputes
We'll communicate delays as soon as possible and work to fulfill orders when circumstances allow.
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16. Severability
- If any part of these terms is found invalid, the rest remains in effect
- Invalid portions will be modified to the minimum extent necessary
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17. Entire Agreement
- These terms, along with our Shipping and Refund Policies, constitute the entire agreement
- No verbal agreements or promises modify these terms
- Any modifications must be in writing
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18. Contact Us
Questions about these terms?
📧 Email: hello@luxemagics.com
📱 WhatsApp: +91 7207219977
⏰ Hours: Monday - Saturday, 10 AM - 6 PM IST
📍 Based in: Hyderabad, Telangana, India
We're real people. We'll actually respond.
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The Bottom Line
We're a small business trying to help you preserve memories. These terms exist to:
- Protect both you and us
- Set clear expectations
- Explain how things work
We believe in:
- Treating customers fairly
- Making things right when we mess up
- Clear, honest communication
If you have questions or concerns, just ask. We're here to help.
— Shiva & Sankeerthana
Luxe Magics